Emergency and Urgent Care

Emergency and urgent care situations can arise at any time. That’s why your medical group, Pacific Family Medicine, has prepared this reference list for you. It outlines the treatment protocol you should follow in order to receive immediate medical care that is covered by your insurance plan. Understanding this process in advance means you’ll have less to worry about if, and when an actual emergency occurs.

Life Threatening Situations

In life-threatening situations, when every minute counts, call 911 or go directly to the nearest emergency room. Once there, inform the emergency room staff of your health plan and Primary Care Physician (PCP) so that your physician can help coordinate your care. If you are outside the Orange County / Long Beach area, contact your health plan.

You and Your Doctor

You and your doctor can manage many urgent care situations by phone. However, when a face-to-face evaluation is required, your doctor will refer you to an appropriate facility. This authorization and referral from your PCP will facilitate insurance coverage for urgent medical treatment at those facilities. Although PFM is open a full 5 days a week to serve your needs, a board-certified Hoag physician will be available to assist you if you have an urgent need after hours or on a weekend. Please remember that this is for urgent needs only. No routine referrals or medication refills will be done after hours.

Urgent Care Centers

Please call the office and speak to the on call physician regarding urgent care and/or check your insurance if urgent care is contracted. The following Urgent Care locations are in the Greater Newport Physicians Network:

Hospitals & Emergency Care